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The 3-Year Limited Warranty

We build these pillows to be slept on hard. If one fails because of how we made it — not because of how life happened to it — we fix it, replace it, or refill it. Here's exactly where that line sits, in plain English first and lawyer English after.

Ready to register an order or start a claim? Wife Pillow register Husband Pillow register

GOT QUESTIONS? WE’VE GOT YOU COVERED.

Coverage

3 years from delivery

Against defects in materials and workmanship, for the original owner.

Try it

101-day guarantee

Don't love it? Send it back within 101 days. Return shipping is on us for the first 31.

For as long as you own it

Free fill, forever

Gone flat? We send more fill free — you only cover shipping. No time limit.

The Honest Version

A pillow is not a toaster. It is a soft good that you press your whole body into for eight hours a night, and it will change over time — that's fill compressing, not a product failing. Most people should refresh their fill somewhere between years one and two, and think about a new insert around year three. That's normal, that's every pillow ever made, and it's why our fill program has no expiry date. What this warranty covers is the other thing: a seam that lets go, a zipper that shears, foam that never bounces back. That's on us, and for three years we'll make it right.

What's Covered — And What Isn't

Covered

  • Seams and stitching that separate or unravel under normal use
  • Zippers, sliders and pulls that jam, shear, or come off track
  • Fabric defects — flawed weave, runs, delamination, thinning that isn't wear
  • Fill that fails to recover — memory foam or fiber that stays collapsed and doesn't respond to fluffing or a refill
  • Arm and backrest structure that loses support or deforms without misuse
  • Hardware and trim — handles, ties, piping
  • Anything wrong on arrival — wrong item, missing parts, factory flaw

Not Covered

  • Normal softening and loss of loft — expected; that's what the free fill program is for
  • Sweat, body oils, moisture, and the wear they cause — including staining, discoloration and odor
  • Rips, tears and punctures from overuse, rough handling, pets, kids, or sharp objects
  • Washing or drying the foam insert — covers are machine washable, inserts are not
  • Alterations or repairs by anyone other than us
  • Units bought used, “as-is”, or from an unauthorized reseller
  • Commercial, rental or institutional use
  • Transit damage — tell us within 7 days and we handle it as a shipping claim, which is faster

When it's a close call, we lean your way.

Send a photo. A support person — not an algorithm — decides, and “I'm not sure which one this is” is a perfectly good message to send us.

What We'll Actually Do

We work down this list, stopping at the first thing that solves it. Most claims end at step one or two.

  1. 1

    Send you more fill, free

    If the issue is loft or firmness, extra fill fixes it. Free for as long as you own the pillow — you pay only shipping.

  2. 2

    Replace the failed part

    A cover, a zipper panel, an insert. Faster than a whole pillow and it keeps the one you've broken in.

  3. 3

    Replace the pillow

    Same model where we still make it, nearest comparable where we don't.

  4. 4

    Refund

    Available inside the 101-day guarantee window. After that, the remedies above are the ones on the table.

Free fill, no expiry

Pillow gone flat? Claim a free fill bag from your owner's hub — Wife Pillow or Husband Pillow. We send fill free; you cover shipping. This isn't a warranty claim and it never uses up your coverage — it's just how these pillows are meant to be maintained.

How to Make a Claim

  1. Step 1

    Get a photo

    One wide shot of the pillow, one close-up of the problem. Phone photos are fine.

  2. Step 2

    Send it with your order number

    Email info@husbandpillow.com, or reply to your registration certificate and skip this part entirely.

  3. Step 3

    Hear back in 1–2 business days

    We'll tell you which remedy applies and arrange it. We may ask you to keep the pillow, or to return it prepaid.

Questions People Actually Ask

Do I have to register to be covered?

No. Registration is completely optional and coverage is identical either way. It exists to save you the receipt hunt later — when your order is on file, a claim is one reply instead of a search through three years of email.

My pillow went flat. Is that a defect?

Usually not — fill compresses with use, and that's what the free fill program is for: we send more, free, no time limit. It becomes a warranty matter when fill won't recover at all — foam or fiber that stays collapsed and doesn't respond to fluffing or a refill. Send photos and we'll tell you which one you're looking at.

How long should a pillow actually last?

Plan on refreshing the fill somewhere between years one and two, and thinking about a new insert around year three. The shell and structure should outlast that — and if a seam, zipper or the structure fails inside three years, that's on us.

I sweat through it. Now what?

Moisture and the wear it causes aren't covered — but you're not stuck. Covers are machine washable, replacement covers and inserts are available separately, and the free fill program still applies. A waterproof or cooling cover is the long-term fix if this keeps happening.

It was a gift. Am I covered?

Yes. Coverage follows the pillow's original purchase, so you're covered for the rest of its three years — a claim just needs the original order number, so ask your gift-giver for it or have them forward the order confirmation. What ends coverage is resale, not gifting.

I bought it on Amazon.

Our official Amazon listings are authorized, so you're covered the same as buying direct. Your Amazon order number works for registration and claims — the order lookup on the owner's hub accepts it.

Can I transfer the warranty if I sell or give it away?

No — this warranty belongs to the original purchase and doesn't transfer on resale. Buyers of used or resold pillows aren't covered, and the free fill program is for original owners too.

The Full Terms

  1. Who is covered

    This Limited Warranty is extended by Hit Notion LLC d/b/a ComfyIQ (“ComfyIQ”, “we”, “us”) solely to the original end-user purchaser (“you”) of a new ComfyIQ, Husband Pillow, or Wife Pillow branded product (“Product”) acquired from husbandpillow.com, comfyiq.com, wifepillow.com, or an authorized ComfyIQ retailer. It is not transferable and does not extend to any subsequent owner, recipient by resale, or purchaser of a used, refurbished, floor-model, or “as-is” unit, or of a unit acquired from an unauthorized seller.

  2. What is warranted, and for how long

    ComfyIQ warrants that, for a period of three (3) years from the date the Product is delivered to you (the “Warranty Period”), the Product will be free from defects in materials and workmanship under normal residential use and when used and cared for in accordance with our care instructions.

  3. Exclusions

    This Limited Warranty does not cover, and ComfyIQ shall have no obligation with respect to:

    • normal wear and tear, including the gradual softening, compression, settling, or loss of loft, height, or firmness of any fill material, which is an inherent characteristic of the Product and not a defect;
    • damage, deterioration, staining, discoloration, or odor caused by perspiration, body oils, moisture, humidity, cosmetics, lotions, or other substances;
    • tears, rips, punctures, burns, crushing, or structural damage resulting from misuse, abuse, overuse, excessive or non-residential loading, accident, negligence, pets, children, or sharp objects;
    • damage caused by improper cleaning, including laundering, machine washing, dry cleaning, bleaching, or machine drying of any foam or fill insert (covers are machine washable; inserts are not);
    • any Product that has been altered, modified, re-stuffed by a third party, or repaired by anyone other than ComfyIQ or its authorized agent;
    • Products used in any commercial, rental, institutional, medical, or non-residential setting;
    • differences in color, texture, loft, or firmness within normal manufacturing tolerances, and variation from photographic or on-screen representations;
    • damage occurring in transit (report within seven (7) days of delivery and we will handle it as a shipping claim, which is generally faster than a warranty claim); and
    • any cause external to the Product, including fire, flood, or other casualty.

  4. Your remedy

    If a covered defect is confirmed during the Warranty Period, ComfyIQ will, at its sole option, (a) supply replacement fill material at no charge (shipping payable by you), (b) repair or replace the defective component, (c) replace the Product with the same or a comparable model of equal or greater value where the original is unavailable or discontinued, or (d) issue a refund or store credit where a refund is required by law or where the Product falls within the 101-Day Guarantee window. These remedies are your sole and exclusive remedies for breach of this Limited Warranty. A replacement Product or component assumes the remainder of the original Warranty Period; it does not start a new one.

  5. How to obtain service

    Contact info@husbandpillow.com during the Warranty Period with (i) proof of purchase or your warranty registration, (ii) a description of the defect, and (iii) photographs showing the Product and the defect. ComfyIQ may require you to return the Product for inspection; where we do, we will provide a prepaid label. Do not return any Product without authorization.

  6. Registration is optional

    Warranty registration is not required for coverage and is not a condition of this Limited Warranty. Registering simply stores your purchase information with us so that proof of purchase is on file if you need service. Failure or refusal to register, and any decision to decline marketing communications, will not reduce, void, or otherwise affect your rights under this Limited Warranty or under applicable law.

  7. The 101-Day Guarantee is separate

    Our 101-Day Guarantee is a satisfaction return policy, not a warranty, and operates independently of and in addition to this Limited Warranty. Its terms — including condition requirements and who bears return shipping after the first 31 days — are set out in our Refund Policy and control as to returns.

  8. The fill program is separate

    Complimentary replacement fill is offered as a courtesy service for the life of the Product, is not part of this Limited Warranty, may be modified or discontinued at any time, and requires you to pay shipping. Requesting fill does not constitute or consume a warranty claim.

  9. Disclaimer of other warranties

    Except as expressly stated in this Limited Warranty, ComfyIQ makes no other warranty of any kind, express or implied. To the fullest extent permitted by law, all implied warranties, including the implied warranties of merchantability and of fitness for a particular purpose, are limited in duration to the Warranty Period. Some states and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

  10. Limitation of liability

    To the fullest extent permitted by law, ComfyIQ shall not be liable for any incidental, indirect, special, punitive, or consequential damages, including loss of use, loss of sleep, lost profits, or property damage, arising out of or related to the Product or this Limited Warranty, whether based in contract, tort, or otherwise, and ComfyIQ's total liability shall not exceed the purchase price paid for the Product. Some states and jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

  11. Your legal rights

    This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Nothing in this Limited Warranty is intended to limit any right you may have under applicable consumer protection law, including the Magnuson-Moss Warranty Act.

  12. Governing law and changes

    This Limited Warranty is governed by the laws of the State of Michigan, without regard to its conflict-of-laws rules. ComfyIQ may revise this Limited Warranty at any time; the version in effect on the date of your purchase governs your Product. This Limited Warranty applies to Products purchased and delivered within the United States; coverage outside the United States may differ.

  13. Contact

    Hit Notion LLC d/b/a ComfyIQ · 32655 Industrial Drive, Madison Heights, MI 48071 · info@husbandpillow.com · 313-540-5520 #800

Last updated 16 August 2026.